Many commercial teams inherit legacy methods, or simply adhere to the way things have always been done. Global Playbooks can be game-changing in the way commercial teams are enabled to deliver the latest capabilities and global strategies. And with this change comes a shift in paradigm. This is specifically the case in the approach commercial teams take - both stylistically and in delivery.
So whilst design, messaging and business processes are critical to successful delivery, your commercial teams drive customer relationships and as such will drive the benefits of your playbook. It is key to ensure consistent delivery with regards to the rollout of your playbook to the market. We recommend the development of a comprehensive delivery programme that includes support, training and development for client facing employees.